How YanBo Practice Portal uses information

1. Who we are

YanBo Learning is the current service operator and data controller for YanBo Practice Portal, an online 11+ practice portal for English, Maths, Verbal Reasoning and Non-Verbal Reasoning. It is provided by YanBo Learning.

For privacy questions, you can contact us at:

2. Information we may collect

We may collect information needed to provide and improve the portal, including:

• First name, last name or display name, where provided
• Email address used to create or access an account
• Phone number, where supplied
• Account plan, such as free, monthly or annual
• Answers, scores, test attempts, custom-test history, downloaded-test records, progress and review items
• Avatar configuration and unlocked or purchased virtual avatar items
• YanBo Coin wallet balances and transaction records
• Membership or subscription records
• Question reports, support messages and technical information needed to investigate problems
• Security and technical data such as IP address, browser or device information, authentication/session records and security checks

3. Why we use this information

We use information to provide the learning service, including:

• Creating and managing user accounts
• Allowing pupils to complete practice tests
• Saving scores, progress and review items
• Providing Build a Test features for eligible members
• Helping parents and pupils understand learning progress
• Improving the quality and reliability of the portal
• Responding to support requests or feedback

4. Children’s information

YanBo Practice Portal is designed for 11+ preparation and may be used by children with support from a parent, guardian or teacher.

Parents or guardians are expected to create or supervise accounts used by children. Children should ask a parent or guardian before sending account details or other personal information to support.

We aim to keep information clear and understandable. We only ask for information that is needed to provide the service, support learning progress and keep accounts working properly.

5. How information is stored

We currently use Supabase for authentication, database services and account and learning-data storage; Vercel for website hosting and delivery; Cloudflare Turnstile for fraud and bot protection; and Resend for transactional and support-related email delivery.

We take reasonable steps to protect information and only use it for the purposes described in this policy.

Some providers may process information outside the UK. Where required, we rely on appropriate safeguards for international transfers.

6. Sharing information

We do not sell personal information.

Information may be processed by service providers used to run the portal, such as hosting, database, authentication or payment services. These services are used only to help provide and manage YanBo Practice Portal.

7. How long information is kept

Account and learning information is normally kept while an account remains active. If there has been no authenticated YanBo portal activity for 24 months, the account and its identifiable learning information may be reviewed for deletion.

The registered account holder will normally be contacted before an inactive account is manually deleted. Active paid accounts are not automatically selected for inactivity deletion.

Parents and account holders can contact support@yanbo.co.uk about account deletion. Requests may require identity checks and consideration of legal or security obligations.

Financial records that must be kept for legal or accounting reasons may later be retained separately from learning records. Secure backups may continue to exist until they expire through their normal retention cycle.

8. Your rights

Depending on the situation, users may have rights to access, correct, delete or restrict the use of their personal information.

To make a privacy request, please contact:

9. Lawful basis for using information

We use personal information where it is needed to provide YanBo Practice Portal, manage accounts, support learning progress, respond to support requests, keep the portal secure, and meet legal or administrative obligations.

10. Complaints

If you have a concern about how your personal information is used, please contact us first so we can try to help.

You also have the right to raise a complaint with the UK Information Commissioner’s Office if you are unhappy with how your personal information has been handled.

11. Cookies and similar technologies

YanBo Practice Portal may use cookies or similar technologies needed for login, security, remembering sessions and improving the operation of the portal.

If optional analytics or marketing cookies are added in the future, this policy will be updated to explain how they are used.

12. Updates to this policy

This Privacy Policy may be updated as YanBo Practice Portal develops. When changes are made, the updated version will be published on this page.

Last updated: July 2026