Questions, feedback or support
If you have a question about YanBo Practice Portal, need help with your account, or would like to share feedback about the portal, please get in touch.
General questions
Ask about the portal, available subjects, Build a Test, subscriptions or how the practice areas work.
Support
Get help with login problems, account access, membership questions or anything that does not seem to work as expected.
Feedback
Share suggestions, report unclear questions, or let us know how the portal could be improved for pupils and parents.
Best way to use YanBo
YanBo works in modern web browsers on laptops, desktop computers, tablets and mobile phones. There is no app to download—simply open yanbo.co.uk in a current version of Chrome, Edge or Safari.
For the best experience—especially when completing full tests, reading comprehension passages, viewing diagrams or using Build a Test—we recommend a laptop, desktop computer or larger tablet.
A mobile phone is convenient for shorter practice activities, checking Progress and reviewing answers, although the smaller screen may be less comfortable for longer tests. For downloading or printing Build a Test papers, a laptop or desktop computer is recommended.
iPhone or iPad
Open YanBo in Safari, tap Share, then choose Add to Home Screen.
Android
Open YanBo in Chrome, tap the menu, then choose Add to Home screen.
Email support
Please use the email address below for support, questions and feedback.
You may find a quick answer first on our Help & FAQ page.
support@yanbo.co.ukBefore contacting us
To help us respond clearly, please include your name, the email address used for your account, and a short description of the issue or question.
A parent or guardian should contact support on behalf of a child where account details or other personal information are involved.